Gift Voucher FAQs
General FAQs
Where can I use a Palmer Hospitality Group Gift Voucher?
Palmer Hospitality Group Gift Vouchers can be used at their respective Palmer Hospitality Group venue as noted on the front of the Gift Voucher.
Click here to view all of our venues.
Please note that Gift Vouchers cannot be used for prepaid functions, ticketed events, online purchases or through any of our Thirsty Camel retail outlets.
Where can I purchase a Palmer Hospitality Group Gift Voucher?
Gift Vouchers can be purchased online through their respective venue websites or over the counter instore at our venues listed below.
- 2KW Bar & Restaurant – 2 King William St, Adelaide SA 5000
- Arkhe – 127 The Parade, Norwood SA 5067
- The Highway – 290 Anzac Highway, Plympton SA 5038
- Morphett Arms Hotel – 138 Morphett Rd, Glengowrie SA 5044
- Warradale Hotel – 234 Diagonal Road, Warradale SA 5046
- McLaren Vale Hotel – 208 Main Rd, McLaren Vale SA 5171
Can I collect my online order from the Palmer Hospitality Group Head Office or any other outlets?
No. All online orders will be emailed to the registered address at time of purchase and cannot be collected from the Palmer Hospitality Group Head Office or other outlets. Should you have any issues with the delivery of your voucher, please contact us at office@thepalmergroup.com.au.
When will my Palmer Hospitality Group Gift Voucher expire?
Palmer Hospitality Group Gift Cards expire 36 months (3 years) from the date of issue. The expiry date should appear on the front of your voucher, or you can bring it into the venue and have the expiry checked with one of our staff through the venues Point of Sale.
Please note we do not offer extensions of validity on our gift vouchers.
What is the minimum/maximum purchase amount for a Palmer Hospitality Group Gift Voucher?
The minimum purchase amount for a Palmer Hospitality Group Gift Voucher is $25.
The maximum total value of gift vouchers per transaction purchase is $5,000.
What if my Gift Voucher hasn’t arrived?
If you haven’t received your Gift Voucher within 1 hour of purchase, please check your junk/spam folder. If you are unable to locate it, please contact office@thepalmergroup.com.au.
Can I order a Palmer Hospitality Group Gift Voucher if I live internationally?
Yes.
Can I use my Palmer Hospitality Group Gift Voucher for multiple transactions?
Your Palmer Hospitality Group Gift Voucher may be redeemed repeatedly until the value of the card has been used (or the card has expired).
For purchases greater than the remaining card balance, venues will accept supplemental forms of payment.
In venue, can I use multiple Palmer Hospitality Group Gift Voucher to pay the bill?
Yes – there is no limit on the amount of Gift Vouchers that can be used toward one payment transaction.
How can I see my remaining balance?
You can check the balance of your Palmer Hospitality Group Gift Card at any time by either emailing us at office@thepalmergroup.com.au or you can bring it into the venue and have the expiry checked with one of our staff through the venues Point of Sale.
Can I load additional funds onto my Palmer Hospitality Group Gift Card?
No, your Palmer Hospitality Group Gift Card may only be loaded with a value once, at the time of purchase.
I’ve changed my mind about my purchase. Am I able to request a refund?
No, Palmer Hospitality Group Gift Cards are not refundable.
What do I do if I believe there is a mistake with my gift card balance?
Simply contact Palmer Hospitality Group Head Office by email at office@thepalmergroup.com.au including your card number and details of your query.
What do I do if my Palmer Hospitality Group Gift Card is lost, stolen or damaged?
In the event your gift card is misplaced, lost or stolen please contact us at office@thepalmergroup.com.au as soon as possible. We will be able to put a hold on it until you’re able to find it. If it doesn’t arrive, you will need to provide your order confirmation number, or we can verify this with the person who gifted it to you, and we will be able to issue you with a replacement Gift Voucher with the remaining balance (conditions apply).
Is my information safe when I use the Palmer Hospitality Group website to purchase my Palmer Hospitality Group gift card?
Yes. Your information and online credit card transactions are transmitted through a secure connection using Secure Socket Layering (SSL) encryption technology. SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it almost impossible for this information to be intercepted. You can identify this by looking at the URL “https” the “s” indicates you are in a secure area employing SSL. Your browser may also give you a pop-up message that you are about to enter or leave a secure area. SSL is the system that is used by all reputable e-commerce sites. In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.